Review and Inquiry Management Policy

Mashop Product Review, Product Inquiry, and Seller Review Management Policy

Effective Date: September 16, 2025

Article 1: Purpose

This policy aims to prevent damage to honest customers due to infringements on the rights of Mashop service users (such as personal information leaks and defamation) and to create a healthy and safe environment for product reviews, product inquiries, and seller reviews.

Article 2: Bulletin Board Operation Principles

The product review, product inquiry, and seller review bulletin boards (collectively, "bulletin boards") are defined as follows:

• Product Review Bulletin Board: A platform where actual purchasers post reviews of a product's quality.
• Product Inquiry Bulletin Board: A platform for inquiries and answers about products.
• Seller Review Board: A platform where actual purchasers post reviews of the seller's services.

The bulletin boards serve as reference materials for purchasing decisions and are operated as follows:

• Posts are generally made public.
• Only posts aligned with the purpose of each bulletin board are displayed.
• Member IDs and images may be exposed when posting.
• Inquiries for discontinued products are moved to My Posts in My Mashop.
• Completed or resolved inquiries may be suspended, restricted, moved, or deleted with member consent.
• Reviews may be displayed on Mashop-approved domestic and international platforms to promote sales.
• Survey responses may be included in product and seller reviews, including star ratings.

Mashop may restrict exposure of posts without notice in cases such as:

• Changes in service content or screen composition.
• Discontinued, sold-out, or modified products.
• Adjustments per operating policy.
• Technical support difficulties requiring post movement or deletion.

Non-compliant posts may face exposure restrictions, and repeated violations may result in restricted posting rights. Posts may be relocated due to mergers, business transfers, or service reorganization. Upon member withdrawal, posts remain displayed unless explicitly requested otherwise, subject to Mashop’s discretion.

Article 3: Member Obligations and Posting Standards

Members must not:

• Infringe on intellectual property rights of Mashop or third parties.
• Damage the reputation or interfere with the business of Mashop or third parties.
• Post unrelated or meaningless content repeatedly.
• Violate the purpose of the bulletin board or this policy.

Posts containing the following may be restricted:

• Content unrelated to the product or seller.
• Commercial content for profit, such as:
  • Repeated favorable posts for a specific supplier with suspected economic interests.
  • Repeated hostile posts targeting a supplier with suspected competitive interests.
• Content interfering with Mashop’s business without justification.
• Content causing sexual shame, disgust, or discomfort.
• Illegal content violating laws, public order, or morals.
• Content infringing on others’ rights (e.g., defamation, personal information exposure).
• Content related to adult products, prostitution, or entertainment establishments.
• Obscene, hateful, or violent content.
• Content related to web hard, P2P, or free music.
• Content involving game item trading, gambling, or illegal products (e.g., drugs, counterfeit goods).
• Content promoting hacking, cracking, or other illegal activities.
• Defamatory or discriminatory content targeting individuals, groups, or communities.
• Subversive expressions (e.g., pro-communism).
• Content violating other laws, terms, or policies.

Article 4: Restrictions on Use

Mashop may restrict exposure of non-compliant content without notice. Third-party damage claims may also prompt exposure restrictions. Repeated violations may lead to:

• Step 1: 3+ violations result in a 1-week posting restriction.
• Step 2: Further violations result in a 30-day posting restriction.
• Step 3: Additional violations result in a permanent posting restriction.

Commercial or disruptive content may face immediate restrictions at Mashop’s discretion.

Contact Us

For questions about this policy, contact us at maashop7stargmail.com or call 6353261200.